Kingsley: Renter Satisfaction Stable, Location Significant Renewal Decision Factor | Multifamily Executive Magazine | Property Management, Customer Satisfaction
Renter Satisfaction Remains Stable
The overall satisfaction of renters has continuously held steady over the past two years. This quarter proves to be no different with 76.7% of residents indicating their overall satisfaction as “good” or “excellent”, which is consistent with last quarter and one year ago. While national resident satisfaction has remained stable, the bulk of major cities have seen a slight decline in satisfaction over the past year. New York maintains an above-average satisfaction rate of 78.4%, but experienced the largest decrease in satisfaction with a 2.1% decline over the last twelve months. In contrast, Atlanta has a lower satisfaction rate of 76.1%, but recorded the largest rise in satisfaction with a 1.4% increase.